Unlock Higher Limits

Most KYC verifications are processed within 24-48 hours after submitting your information and documents through our secure Sumsub verification portal. However, some applications may require additional processing time due to enhanced checks or if further details are needed. You’ll receive a confirmation email once your verification is complete.

We accept valid, government-issued photo IDs, such as a Canadian Passport or driver’s license. Ensure your ID is not expired and clearly shows your name, photo, and other relevant details. You’ll need to upload a photo of your ID during the verification process via our Sumsub portal. For best results, take the photo in a well-lit area and avoid covering any part of the document.

Yes, your personal information is fully secure. Localcoin uses Sumsub, a trusted and industry-leading verification platform, to process KYC data. All information is encrypted with bank-grade security protocols and stored in compliance with FINTRAC regulations and Canadian privacy laws. We only collect the data necessary for verification (e.g., name, phone number, ID, address) and never share it with third parties beyond what’s required for compliance.

To verify your identity, you’ll need:

• A valid government-issued photo ID (e.g., Canadian Passport, driver’s license).
• A cellphone capable of receiving text messages (to receive a one-time passcode) and taking clear photos of your ID.
• Your full home address.

If your application takes longer than 48 hours or is rejected, our Support Team may need additional details or clearer documentation. Check your email for any messages from us requesting further information. Ensure your ID is valid, not expired, and that photos are taken in a well-lit area without obstructions (e.g., no hats or face coverings). You can also contact our Support Team at [email protected] for assistance.

Yes! Once verified, your KYC status is linked to your account and applies to all Localcoin ATMs across Canada. Simply use your verified phone number at any of our ATMs to access higher daily limits of $14,925, yearly limits of $100,000, and enjoy a 30% discount on transaction fees for every transaction, no matter the location.