Frequently Asked Questions

Got a question? Find our FAQs here

General Inquiry

Each Bitcoin is essentially a computer file stored in a 'digital wallet' app on a smartphone or computer. People can send Bitcoin (or part of one) to your digital wallet, and you can send Bitcoin to others. Every single transaction is recorded in a public list called the blockchain.

Want to learn the basics of Bitcoin and crypto? start here!

A crypto wallet is a necessary component for holding and transacting crypto coins. To send or receive any type of coin, you’ll need a secure wallet specifically designed for cryptocurrency. These specialized wallets:

  • Keep track of coin ownership.
  • Generate the public addresses you’ll need for transactions.
  • Do not literally hold your coins like a traditional wallet; instead, your Bitcoin, Ether, Litecoin, etc., all exist on the blockchain — your crypto wallet simply provides access to them.

We recommend the following easy-to-use wallets. You'll need to bring this wallet (or a printed QR code) with you to the machine.

Caution: Ensure that the wallet supports your cryptocurrency. If the wallet is not compatible, you will lose your transaction amount.

Click here to read more about our crypto wallets recommendations

No! At Localcoin Bitcoin ATMs, you can purchase as little as $20 CAD worth of Bitcoin and other cryptocurrencies, including Ether and Litecoin. You will receive the equivalent amounts of BTC, ETH, and LTC corresponding to the money you input.

Buy and Sell Bitcoin from ATMs

Click here to watch a quick video on how to buy Bitcoin at our ATMs

Step 1: Select Location

Find the closest Localcoin ATM near you.

All you need is your wallet’s address QR code and cash!

Step 2: Select Crypto

Once you're at a Localcoin ATM, select Bitcoin from the list of cryptocurrencies available.

Step 3: Scan Wallet 

Use your wallet's QR code, and hold it up to the ATM's camera. Don't have a wallet? See here for our recommendations.

Step 4: Insert Cash & Receive Bitcoin

Insert the amount of cash equivalent to the Bitcoin you purchased. A receipt will be sent via SMS.

We accept Canadian dollar notes at all our locations in Canada

Our Bitcoin ATMs accept CAD in the following denominations:

$5, $10, $20, $50, $100

The minimum amount of Bitcoin (and other coins) you can buy from a Localcoin ATM is $20 CAD — the smallest denomination that you can insert. The maximum amount is $995 per transaction, with a limit of $4,975 per day.

Our prices for Bitcoin, Ethereum, Litecoin, and other cryptocurrencies are based on the market rates, plus an exchange fee, similar to how currency exchanges handle fiat money.

There are various ways you can sell Bitcoin:

You cannot enter your wallet address manually. Please make sure you have a scannable QR code (printed out or on your smartphone or tablet) before going to any Localcoin Bitcoin ATM

Read more about crypto wallets here

No. All Localcoin ATMs are cash-only and can only accept Canadian Dollar bills.

All users are required to supply a Canadian phone number and complete a one-time password ("OTP") authentication to register on our platform. This process is necessary for receiving receipts after your purchases.

Additionally, for your protection and in compliance with federal laws, you will be asked to complete a Know Your Customer ("KYC") verification at specified thresholds. This will require you to provide your name, home address, occupation, and a government-issued identification ("ID"), such as a driver's license or passport, for authentication against a "selfie" image. All of your personal information is securely stored in accordance with our Privacy Policy.

Customer Support

You can give us a call at 1 (877) 412-2646

Click here to see our support hours

All Localcoin transactions are processed immediately, provided they are sent to the correct address. Once you have confirmed with 100% certainty that the address is correct, transaction completion times can vary due to blockchain delays. Typically, transactions take anywhere from a few minutes to an hour.

Please note that some wallets may not display your Bitcoin until the transaction has been confirmed on the blockchain. This confirmation process usually takes about 10 minutes to 1 hour, depending on network conditions.

Yes, sending us a picture or screenshot will better help us understand the issue you are experiencing. Please send the image to [email protected] along with a detailed description of the problem. This will allow us to resolve it as quickly as possible for you.

All Bitcoin transactions are irreversible, no matter where they are conducted. Only the recipient can return the funds. Therefore, Localcoin ATMs cannot offer refunds.

Bitcoin technology can detect typos and will prevent you from sending funds to an invalid address. However, it is crucial to confirm that you have the correct QR code or wallet address before scanning it into the machine.

Additionally, be cautious of anyone claiming that you owe money to the government and requesting Bitcoin payments. These individuals are scammers. If you receive such a call, hang up immediately and contact the police.

We are aware that your transaction could not be processed and sincerely apologize for the inconvenience. Rest assured, your funds are secure with Localcoin, as your transaction has been recorded in our systems.

Please contact our support team.

Host an ATM

Our Bitcoin ATMs are not for sale. If you are a store owner interested in hosting our Bitcoin ATMs at your location, please visit our website and complete the required information. A Localcoin representative will contact you to discuss if it is a suitable arrangement for both parties. For further assistance, Please contact us here.

If you are a store owner and would like to host a Localcoin Bitcoin ATM at your location, please visit our website and complete the necessary information. A Localcoin representative will contact you to determine if the arrangement is a good fit for both parties. Please contact us here.